Methodology
- √ Online modules for preparing the class course and for refreshing the information a few weeks after the course;
- √ Experiential learning, which challenges dysfunctional paradigms and inspires personal development;
- √ Case studies taken from the participants’ own experience at the workplace or in similar industries
- √ Simulations and role plays on cases that reflect the difficulties the participants face in carrying out their activities
- √ Coaching with managers and supervisors
- √ Workshops that generate new solutions to increase job satisfaction and productivity;
- √ Tools for providing feedback, planning, and assessment of customer service skills development
- √ TransferLogix™ – an instrument for diagnosing and transferring customer care skills to job performance.
