Lime Experience

Success in Customer Service means understanding and meeting customers’ needs using the resources we have at our disposal.

The mission of Lime Experience is to promote the development of communication and interaction processes and skills in business, with customers, suppliers, colleagues, managers or team members, in order to create an Internal and External Customer Oriented Culture.

Living Customer Care

“The simple act of paying positive attention to people has a great deal to do with productivity.” Thomas J. Peters

Living Customer Care requires a change of attitude before developing skills. Anyone can learn to have a relaxed, positive approach in their interactions with customers, suppliers, colleagues or manager when they don’t perceive the other as a threat, but rather as a person with similar and perfectly valid needs. If we can understand these needs we are already halfway through to a win-win situation, however difficult the circumstances may seem.

Only once this base has been acquired, can we learn the necessary skills to create a full flavour experience for the customer.
With this new model of positioning ourselves in relation to others, change will become visible in our relations with team members, other departments and company customers, and also in the staff’s level of motivation and consequently in their performance.

Culture and processes centred on people – employees and customers