Lime Courses
Lime Trainings propose a consultative approach which is centred on internal and external customers’ needs, to achieve performance in:
- Informing and advising customers,
- Sales and after sales support,
- Order taking and product delivery,
- Solving complaints,
- Debts collection,
- Customer retention and loyalty programmes.
Lime trainings have a modular structure, focused on the competences required by the specific interaction with customers. The flexibility and relevance of the modules relies on the fact that the content and methods are adapted to the training needs, tasks, objectives and workload of the participants.
Costumer Oriented Attitude
Telephone Customer Care
Face to Face Customer Care
Solving Complaints
Retention Techniques
Lead Generation & Telesales
Loyalty Approach
Debts Collection
Activation
Writing E-mails
